ConveniencePay FAQ
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Is ConveniencePay (CPay) a voluntary
program?
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Yes. When you continue to our
Secure Payment Page, choose either Enroll me or Not
today from the drop down list. In addition to
helping us limit our environmental footprint, CPay
Enrollment eliminates the need to re-enter
information as future invoices come due &
payable.
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Is my payment information safe?
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Yes. Your payment data is encrypted
upon submission and stored on a secure server. No
one, including our staff, has access to your
sensitive payment information.
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Is it safe to pay by ACH Debit
(eCheck)?
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Yes. ACH payments (eChecks) use the
same secure network that financial institutions,
businesses, and governments use to send and receive
payments. No one has access to your data; making
eChecks more secure than paper checks.
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What proof of payment do I
receive?
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You receive automatic email confirmation of each
payment provided you furnish a valid email address.
In addition; our system maintains accurate records
of all transactions. Transaction history is
available when required.
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What if I wish to cancel my enrollment in
CPay?
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You may discontinue your CPay Enrollment at
anytime. Please provide notice by mail or email to
the address posted on our Secure Payment Page,
allowing us a minimum of ten (10) business days to
update your customer record.
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Can I change my payment method after
enrollment?
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Yes. Please contact us by phone at
317-347-9091 to change your payment method. Note:
It is unwise to send card and/or checking account
information by email.
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